Contact Us


Just to let you know – we now have a handy call-back service when you phone us. If you're waiting for a little while, we'll give you the option to leave your details and we'll automatically call you back when you reach the front of the queue.

We're keen to let you get on with the more important things in life, so keep your ears open for this call-back option.

  Telephone numbers

Your enquiryTelephone numbersOnline contact and more information
General enquiries133 282Intl: +61 7 3295 9400
Account enquiries and change of address133 282Intl: +61 7 3295 9400
Report a hoax or suspicious email that is not listed
on our Security Update
133 282Intl: +61 7 3295 9400
Lost or stolen cards
Available 24/7

VISA Debit Cards / rediCARDs
Phone: 133 282
(8:00am - 9:00pm (AEDT) Monday to Friday or 8:00am - 4:00pm (AEDT) Saturday and Sunday)

Out of hours phone:
1800 648 027

Call: 1800 120 113

Multi-currency Cash Passport
Call: 1800 098 231
Health Insurance1300 499 2608.00am to 5.00pm (AEST) Monday to Friday 
Financial Planning1300 655 0148.30am to 5.00pm (AEST) Monday to Friday 
Small Business

1300 767 5068:30am - 5:00pm (AEST) Monday to Friday

Internet banking and
phone banking registration
133 282Intl: +61 7 3295 9400
Make a Suggestion133 282Intl: +61 7 3295 9400
Contact our CEO

CUA postal address

Credit Union Australia Limited
GPO Box 100
Brisbane QLD 4001

CUA registered address

Level 23
145 Ann Street
Brisbane QLD 4000

Call 133 282

Mon - Fri   8:00am - 9:00pm (AEDT)
Sat - Sun  8:00am - 4:00pm (AEDT)

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