Dispute Resolution

If you are not happy with the service we have provided, please tell us so that we can try to fix the issue for you. We take customer service seriously and will address your concerns as soon as possible.

Talk to our staff at your local CUA branch, contact CUA Direct on 133 282, or send your concerns to us in writing to:

Credit Union Australia Limited
GPO Box 100
Brisbane, QLD, 4001

For more information read our complaints and internal dispute resolution procedures (PDF File, 88.3 KB.)

External dispute resolution provider

If you are not satisfied with our response, or you feel that we are taking too long to resolve your concerns, you may refer the matter to the Financial Ombudsman Service.

The Financial Ombudsman Service is an external dispute resolution provider approved by the Australian Securities and Investments Commission in accordance with the Financial Services Reforms Act. 

You can contact the Financial Ombudsman Service using the details below:

Financial Ombudsman Service
GPO Box 3
Melbourne VIC 3001

Telephone: 1300 780 808
Facsimile: 03 9613 63 99

Website: www.fos.org.au