Lost or Stolen Cards

Within Australia

VISA Cards
Phone: 1800 648 027

rediCARDS
Phone: 1800 648 027

MasterCards
Phone: 1800 120 113

Multi-currency Cash Passports
Phone: 1800 098 231

All of these hotlines are open 24 hours a day, 7 days a week.

When you notify us about your lost or stolen card, you will be provided with a reference number. Please retain this number as evidence of the date and time of contacting the hotline.

Outside Australia

VISA Cards
Reverse charges to Australia:
Phone: 1 410 581 9994

Alternatively, please refer to the Visa website for specific toll free numbers for the country you are in.

MasterCards
Reverse charges to the United States:
Phone: 1 636 722 7111

Alternatively, please refer to the MasterCard website for specific telephone numbers for the country you are in.

Multi-currency Cash Passports
Please refer to the second-to-last page of the Cash Passport PDS for specific telephone numbers for the country you are in.

These hotlines are open 24 hours a day, 7 days a week.

When you notify us about your lost or stolen card, you will be provided with a reference number. Please retain this number as evidence of the date and time of contacting the hotline.