Mutual Banking Code of Practice

Mutual banking delivers member-focused, competitive services. Credit unions and mutual building societies are customer-owned financial institutions committed to putting their members first.

The Mutual Banking Code of Practice, the code of practice for credit unions and mutual building societies, is an important public expression of the value we place on improving the financial wellbeing of our individual members and their communities.

The Code includes the following “10 Key Promises” which CUA must act in accordance with:

1. We will be fair and ethical in our dealings with you;
2. We will focus on our Members;
3. We will give you clear information about our products and services;
4. We will be responsible lenders;
5. We will deliver high customer service and standards;
6. We will deal fairly with any complaints;
7. We will recognise Member rights as owners;
8. We will comply with our legal and industry obligations;
9. We will recognise our impact on the wider community; &
10. We will support and promote the Mutual Banking Code of Practice.

CUA are committed to complying with all of requirements as set out in the Code. Should you have any questions in relation to the Key Promises or indeed, any other part of the Code which is accessible via this link Mutual Banking Code of Practice (PDF File, 1.4 MB), please do not hesitate to contact CUA Direct on 133282 who will be only to happy to assist with your enquiries.