Security update
Fake Web Banker Account emails
CUA is aware that there are several hoax emails in circulation which seek to get you to disclose your confidential banking information.
It is important to note that CUA will NEVER ask you to update, confirm or disclose your personal banking or credit card details via email or by telephone. Any contact of this nature is a hoax.
If you receive an email which you believe is a hoax, please forward it to fraud.prevention@cua.com.au, irrespective of whether you bank with CUA or not. If you have responded to a hoax email, please immediately report the matter to CUA Direct on 133 282.
Examples of recent hoax emails are shown below:
Hoax “Account Update” Emails and SMS's
CUA is aware that there are hoax emails and SMS's in circulation that seek to get you to disclose your confidential banking information.
It is important to note that CUA will NEVER ask you to update, confirm or disclose your personal banking or credit card details via email or by SMS. Any contact of this nature is a hoax.
If you receive an email which you believe is a hoax, please forward it to fraud.prevention@cua.com.au, irrespective of whether you bank with CUA or not. If you have responded to a hoax email, please immediately report the matter to CUA Direct on 133 282.
Examples of recent hoax emails are shown below. SMS's may contain similar wording:
Trojan Virus Alert - 27 February 2012
CUA has received a substantial increase of reports of members that are being asked for card details while they are logging into Web Banker. CUA will never request you to further identify yourself using your card details when using Web Banker.
If you receive a message asking for card details while you are accessing Web Banker, it is probable that your computer has become infected with a virus that waits for you to login to Web Banker and then displays the following or similar message. You should consider it to be a scam and not enter your card details.
You should contact CUA Direct on 133 282 and have your WAC reset or use another computer to change it yourself. It is imperative that you have your computer professionally checked for virus and malware attacks before using any internet banking services, either at CUA or other financial institutions.
Please refer to the following example:
Fake Web Banker Account emails
CUA is aware that there are several hoax emails in circulation which seek to get you to disclose your confidential banking information.
It is important to note that CUA will NEVER ask you to update, confirm or disclose your personal banking or credit card details via email or by telephone. Any contact of this nature is a hoax.
If you receive an email which you believe is a hoax, please forward it to fraud.prevention@cua.com.au, irrespective of whether you bank with CUA or not. If you have responded to a hoax email, please immediately report the matter to CUA Direct on 133 282.
Examples of recent hoax emails are shown below:
11 November 2011
CUA “Pink My Profile” Facebook App – Hoax Warning
CUA has become aware of false reports in circulation which are warning Facebook users that the CUA “Pink My Profile” Facebook application contains a virus in the form of a "keylogger malware". The warning claims that the virus would be installed on the Facebook user’s computer when the application is used.
These reports are completely fabricated and false. No virus or malicious software is installed on the Facebook user’s computer by the CUA “Pink My Profile” Facebook application. The CUA “Pink My Profile” Facebook application was developed to enable Facebook users to show their support for the National Breast Cancer Foundation (NBCF) by turning their Facebook profile picture pink.
If you receive any communication which you believe is a hoax, please forward it to fraud.prevention@cua.com.au, irrespective of whether you bank with CUA or not.
Potentially malicious spam emails are circulating - 25 August 2011
The Government website Stay Smart Online has released a notice that various spam emails are circulating which are designed to infect your computer with a program (malware) that could steal your passwords and other personal information (identity theft).
The subject lines of the email include, but are not limited to:
Fedex id. 74679172
Fedex ATTENTION 79657821
FedEx: DELIVER CONFIRMATION - FAILED 679428
Re: Changelog 08.23.11
Re: Changelog 08.23.2011
Re: Changelog as promised
Re: Your Changelog
Re: Your Changelog 08.23.2011
You've received A McDonald's Bank E-Card!
The from lines of the email include, but are not limited to:
"AlvaradoszKJEANNIE"
Ingeborg.YLMd@gmail.com
BENAVIDESOMA
"Adalia CASH" <AdrienneWhitacre@telkomsa.net>
DbDr5U
"JACLYN Hearn" <GaelMarolf@hero-inside.com>
"STEVIECurtis"
DavinGambel@ntti.net.sg
ifBAhxI@fr-as.no
"JACLYN Hearn" <GaelMarolf@hero-inside.com>
"SHARICE BETTS" <OliverPetermann@debitel.net>
"McDonald's" <Cards@McDonalds.org>
The emails contain a zip file attachment with malware which should not be opened. Some anti-virus software may not yet detect this malware.
What we recommend you do:
If you receive an email similar to the above emails, do not open the attachment to the email. Delete the email straight away.
If you have already clicked on the attachment, it is quite possible your computer may now be infected. It is recommended you seek professional assistance in helping detect and remove the malware.
You should also ensure you have anti-virus software installed with live updates.
Bank Fee Refund Scams
CUA has become aware that there has been a substantial increase of unsolicited calls from people claiming to be from CUA, Fair Trading or the Ombudsman requesting account or card details so that excess fees can be refunded. Or they will ask you to forward “expenses” to another account by means of a money transfer.
Please be advised that CUA would not contact you via phone or email to ask you to pay tax or upfront amounts in order to claim a refund. No other financial institution would do this either.
CUA would already have your details such as card numbers and account numbers.
This scam has been around for some time, but is now increasing in volume
If you receive a call of this nature, the best course of action is for you to ignore it and simply hang up.
If you do find that you have been tricked by such a call, you should immediately call CUA Direct on 133 282 and report the card as stolen.
You can report scams to the ACCC, as well as finding out more information about other scams, via the ‘report a scam’ page on the SCAMwatch website or by calling 1300 795 995.
Fake “Confirm Bank Transfer” emails
CUA is aware that there are several hoax emails in circulation which seek to get you to disclose your confidential banking information. In this particular case, the scammers are advising of a payment that they have been attempting to send and ask that you confirm your bank details so that they may forward the payment to you.
This scam is to trick you into providing your genuine bank details. If you have provided details and later receive funds into any of your accounts, you should report the matter to your financial institution immediately or you may be held liable for any losses that the victim incurs as well as potentially being charged with an offence. If you have not provided any details, then there is no cause for worry.
It is important to note that CUA will NEVER ask you to update, confirm or disclose your personal banking or credit card details via email or by telephone. Any contact of this nature is a hoax. If you receive an email which you believe is a hoax, please forward it to fraud.prevention@cua.com.au, irrespective of whether you bank with CUA or not.
Examples of recent hoax emails are shown below:
Fake “Refund for Web Banker Transfer” emails
CUA is aware that there are several hoax emails in circulation which seek to get you to disclose your confidential banking information.
It is important to note that CUA will NEVER ask you to update, confirm or disclose your personal banking or credit card details via email or by telephone. Any contact of this nature is a hoax.
If you receive an email which you believe is a hoax, please forward it to fraud.prevention@cua.com.au, irrespective of whether you bank with CUA or not. If you have responded to a hoax email, please immediately report the matter to CUA Direct on 133 CUA (133 282).
Further examples of hoax emails are shown below:
All expenses paid holiday scam
For more information on these types, as well as other types, of scams please visit the Australian Government’s SCAMWatch website.
If you have any other queries, please contact us on 133 282.
Examples of recent hoax emails
Stay Smart Online
There are many more important safeguards that you can take to protect you and your family against fraud.
The Australian Government has an excellent website that provides detailed information on the latest fraud prevention methods. Go to Stay Smart Online or refer to our fight against fraud section for more information.
If you have any other queries, please contact us on 133 282.
Monday to Friday
8:00am - 8:00pm (AEST)
Saturday
8:00am - 4:00pm (AEST)
