Fees

CUA prides itself on its ‘fair fee’ policy. We have no monthly account keeping fees and provide more free transactions to those who do most of their banking with us.

Members whose combined balance of deposits and loans exceeds $50,000 enjoy an unlimited number of free transactions.

CUA’s fees and charges:

• CUA schedule of fees (PDF File, 258.5 KB) effective 1 September 2011
• One-off and exceptions fees (PDF File, 154.0 KB)
• Lending schedule of fees (PDF File, 142.9 KB)
• Platinum MasterCard fees and charges (PDF File, 57.4 KB)
• Rewards MasterCard fees and charges (PDF File, 258.5 KB)
• Low Rate MasterCard fees and charges (PDF File, 48.0 KB)

Members are allocated free transactions each month on one of their transaction or special purpose savings accounts.¹ Cash Management account holders will receive four free transactions per month for each Cash Management account they have. Freedom Plus account holders will receive a minimum of 15 free transactions per month on their primary transaction account.

All members are allocated a minimum number of free transactions per month depending on their total balance:

The total balance is the combined balance of all your deposits and borrowings at the end of the month. For example, if you have $5,000 in deposits and a $5,000 loan, you would have a total balance of $10,000.

Members can also receive two additional free transactions by being a CUA Financial Planning client or holding one or more of the following products²:

• CGU insurance policy through CUA
• CUA Health policy
• Credicorp insurance policy
• CUA MasterCard

How to avoid excess transaction fees on personal accounts

Although most CUA members do not pay regular transaction fees, it is possible to bank without any other regular fees and charges by following these useful tips.

Paying for purchases:

• Ask for a free upgrade of your rediCARD to a Visa Debit card.³ With Visa Debit, all EFTPOS transactions are completely free as long as you press the Credit (CR) button.⁴ You can use Visa Debit in the same way as a credit card, which includes using it to shop online and over the phone. However, instead of accessing a pre-approved credit limit, you only spend your own money.
• Use a CUA MasterCard for all purchases and pay your bill in full each month to avoid interest.⁵

Withdrawing cash:

• Plan your transactions so you do not exceed your allowed number of free transactions per month.
• Combine transactions by using EFTPOS to pay for purchases and withdraw cash at the same time.
• Make any excess withdrawals from a supermarket using EFTPOS. This incurs a lesser fee than withdrawing from an ATM or branch.
• When withdrawing cash from an ATM, always use a rediATM branded machine wherever possible to avoid direct charging by other ATM networks.

Paying bills:

• Pay bills for free using BPAY through phone or internet banking.
• Transfer funds into another bank account at any financial institution, at no cost, using internet banking.
• Use your Visa Debit³ card and select the credit option for unlimited free transactions.
• Use your CUA MasterCard⁵ and pay your bill in full each month.

Checking account balances:

• Obtain account balances for free by logging onto your account via Web Banker (www.cua.com.au) or by calling Telebanker on 133 282.

Avoiding dishonour fees:

• Ensure you always have sufficient cleared funds in your account to cover all withdrawals and debits. To help keep track of this, CUA offers an SMS alert service that notifies you of money movements in your accounts as they happen.
• Consider applying for an overdraft facility as a safety net for any unexpected expenses you may incur.⁵