How to use Web Banker

Our Web Banker provides you with all the tools you need to do your banking online!

Web Banker's features:

Logging in
Initial summary screen
Select function
Menu
Pay anyone function
Transaction function
When you first login - email receipts and confirmations
External payment password
SMS and email alerts

Logging in

This is where you enter your web access code (WAC). To protect your privacy even more, you must use a scramble pad to enter your password. A message page appears before you login if we have service issues or outages advice.

Web Banker login

Initial summary screen

The initial summary screen for your accounts provides all of the summary information on the account balance and available funds as well as detailing any upcoming payments.

My Accounts screen

We display only the accounts that you own. To view accounts that you are a signatory on, go to ‘View all accounts’. You can click on the account number or account name heading to view the rest of your accounts.

Select function

As you select each account under the action column a quick transaction summary appears and the details for this account are displayed in the window below. Here you can make payments using BPAY or Pay Anyone function or request transactions on that account.

Details for selected account window

My accounts	The default screen that has a summary of your accounts
Payments	Contains information on pending payments and periodical payments. You can also view, add, delete and pay third party payees. Please note: you can only delete periodical payments that have been set up by you in Web Banker via the pay anyone function
BPAY	Contains information on pending BPAY payments and previous bills you have paid
BPAY view	Where you can arrange for bills to be received and managed electronically
Mail	This page allows you to send a request to CUA via secure email. You can use this option to seek information from CUA on any of its products and services
eStatements	Display your previous statements
Other services	Here is where you will find the options to: Change your WAC Personal details maintenance Session summary Terms and Conditions External payment password SMS banker Term deposit eSaver Re-order cheque book

Pay anyone function

The pay anyone function allows you to do an internal transfer to your related accounts, an external transfer within Australia, set up your own periodical payments or set up one off payments.

Enter payment details screen

Transaction function

The transaction function allows you to select the date range, amount range or search for text. You can search for specific words within your transaction description. For example, you may want to find details of a specific payee.

When you first login

Email receipts and confirmations

If you want confirmation of transfers and/or failed login attempts just change your personal preferences under the ‘other services’ function and select personal details.

Update personal details screen

External payment password

If you want a second access code as extra security for all your external transfer payments and BPAY, simply go to other services function and select external payment password. Your password can be letters/numbers.

External payment password screen

The question section allows you to enter a comment or query that will remind you of your password. For example if your external transfer password was ROV333, your question could be the first three letters of your dog’s name plus your street number.

SMS and email alerts

If you want to have SMS and email alerts as part of your internet banking, just select your preferred alert and how you want to receive them. Simply go to other services function and select SMS Banker.