CUA Online Banking - CUA
 

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CUA Online Banking across multiple platforms

CUA Online Banking

CUA offers easy, convenient and secure ways to do your everyday banking online from your computer, tablet or mobile phone.

You can access CUA Online Banking at cua.com.au – just click on the ‘Log on to’ button at the top right corner of the home page.

You can also choose CUA Online Banking for Mobile which allows you to manage your banking anywhere, anytime on your mobile phone. Simply download our app here.

Whichever option you choose, you’ll just need your CUA member number and Web Access Code (WAC).
If you don’t already have a WAC, please call us on
133 282 or drop into your local branch.

Got an Android Phone?

cua icon
If you have a CUA Visa Debit card1, CUA redi2PAY allows you to use your Android phone2 to tap and pay for purchases less than $100. Our app uses the latest technology to turn your phone into a simple and secure pay tool. Download the free app from Google Play store and register your details.3

Find out more about CUA redi2PAY.

Can we help?

Call 133 282

Mon - Fri   8:00am - 8:00pm (AEST)
Sat - Sun  8:00am - 4:00pm (AEST)

Find a rediATM, branch or Mobile Banker


Features

It’s easy to do your everyday banking online, so you can spend more time doing the things you love.
CUA Online Banking allows you to:

- check your balances

- pay bills and transfer money, including BPAY

- view and edit scheduled bills

- access your eStatements at any time

You can also:

- open accounts

- activate your new debit card

- receive bills directly to Online Banking with BPAY View

- set up SMS or email alerts on your accounts

- change your WAC

- update your personal details

- send and receive secure messages

Can we help?

Call 133 282

Mon - Fri   8:00am - 8:00pm (AEST)
Sat - Sun  8:00am - 4:00pm (AEST)

Find a rediATM, branch or Mobile Banker


Security

Logging on

We want you to be secure, so always log into Online Banking from cua.com.au and use the “Log on to” button in the top right corner of the home page.

If you enter an incorrect WAC several times, your account will be locked as a security measure. If this happens, please call us on 133 282.

If you’ve forgotten your WAC and it's not locked, you can use the ‘Forgotten your WAC’ option on the login page of CUA Online Banking. Once you’ve reset your WAC, you’ll be prompted to set a security question to increase the security of your account.

For up-to-date security tips that will help protect you against internet banking fraud, please regularly check here or follow us on Facebook.

If you receive any communication which you believe is a hoax, please forward it to us at fraud.prevention@cua.com.au

Log out to ensure your security

To maintain the security of your banking details, please make sure you always log out when you finish your online banking session. You’ll find the log out button in CUA Online Banking in the top right corner of the screen, or use the log out button in CUA Online Banking for Mobile.

Security codes

We want you to be secure, so a security code is required for some online banking transactions. The security code is a 6 digit code which will be sent to you by SMS or email (you can manage your preference on the ‘Personal details’ screen in CUA Online Banking).

Security codes are required to:

- set up a new payee or biller

- change your personal details

- set or change your security questions

- reset your WAC

- activate a new debit card

If you change your mobile number, remember to update your security code preference in CUA Online Banking. Or you can call us on 133 282 and we’ll update it for you.

Please be aware that we’re not able to send a security code to your Australian or international mobile phone number if you’re travelling overseas. So you may wish to update your security code preference to email before you head off on an overseas trip.

Can we help?

Call 133 282

Mon - Fri   8:00am - 8:00pm (AEST)
Sat - Sun  8:00am - 4:00pm (AEST)

Find a rediATM, branch or Mobile Banker


FAQs

Learn more about CUA Online Banking:

- access

- everyday use

- 'How to' guide

Visit our Online Banking FAQs page.

New to CUA?

You can join CUA and set up online banking by dropping into your local CUA branch or calling us on 133 282.



Can we help?

Call 133 282

Mon - Fri   8:00am - 8:00pm (AEST)
Sat - Sun  8:00am - 4:00pm (AEST)

Find a rediATM, branch or Mobile Banker



Things you should know:

1 Visa Debit cards are available to customers who have an Australian residential address and are aged 14 or over.

2 CUA redi2PAY will work with any NFC-enabled Android phone running on KitKat 4.4 or later.

3 The CUA redi2PAY app is free to download. It does use a small amount of data, so data usage charges may apply.