About CUA Health

CUA Health is a private health insurer registered under the Private Health Insurance Act. It commenced operations in 1977 and aims to provide all Australians with an affordable health care alternative.

CUA Health Limited is a wholly owned subsidiary of Credit Union Australia Limited (CUA), and in arranging this insurance, CUA is acting under an agreement with CUA Health Limited. CUA receives an acquisition fee equivalent to 40% of the first year’s premium for all new policies sold by CUA.

Private health insurance code of conduct

The private health insurance code of conduct is a self-regulatory code that aims to maintain and enhance regulatory compliance and service standards across the private health insurance industry.

CUA Health is committed to the principles of the code, which is about continuously improving standards of practice and services, and providing consumers in plain language, promoting better informed decisions about our private health insurance products and services, and providing information for consumers on their rights and obligations including easy access to dispute resolution processes.