Cash Passport On-line – www.cashpassport.com/multi
You can access all your account information at www.cashpassport.com/multi. This includes:
Customer support is available through the Cash Passport 24/7 Global Emergency Assistance service which provides a range of services including providing card balances, replacement of lost or stolen cards, emergency cash**** to anywhere in the world, translator services, help finding legal or medical support and sending a message home. The list of global toll free phone numbers is set out in the PDS and is on the back of the Cash Passport card. Alternatively, you can seek assistance on-line by visiting www.cashpassport.com/multi.
To retrieve the remaining balance on the card, simply complete the Cash Passport Encashment Form located at www.cashpassport.com/multi and fax to 02 9216 8592.
Note: Cash Outs of foreign cards will be converted to AUD at the prevailing exchange rate prior to crediting to your bank account.##
Or simply access funds via a local MasterCard ATM machine.
For more information check out the Cash Passport frequently asked questions or product disclosure statement.
To purchase a Cash Passport drop into your local CUA branch or call 133 282 between 8am and 8pm AEST Monday to Friday or 8am to 4pm Saturday for details.
*Some ATM Operators may charge their own fee or set their own limits.
**Before you make a decision to acquire the Card, please check www.cashpassport.com/multi for the latest currencies supported.
*** “Lock in your rate” means that the prevailing exchange rate is locked in for the initial load value only. Subsequent card reloads will be processed at the then prevailing exchange rate on the day of the reload transaction, and will be locked in at that rate.
#Conditions apply - refer to the PDS
****Emergency cash replacement (up to the amount available on your card), anywhere in the world, normally within 20 minutes, though in some remote locations this could take up to 24 hours.
## A fee applies for cash outs, see Fees and Limits Table in the PDS
Access Prepaid Australia Pty Ltd (ABN 47 145 452 044, AFSL 386 837) arranges for the issue of the Cash Passport in conjunction with the issuer, Heritage Bank Limited (ABN 32 087 652 024, AFSL/ACL 240984). You should consider the Product Disclosure Statement for the relevant Cash Passport available at www.cashpassport.com/multi before deciding to acquire the product. Any advice does not take into account your personal needs, financial circumstances or objectives and you should consider if it is appropriate for you. MasterCard and the MasterCard Brand Mark are registered trademarks of MasterCard International Incorporated.
Mon - Fri 8:00am - 8:00pm (AEST)
Sat 8:00am - 4:00pm (AEST)