BPAY View

BPAY View^® allows you to view and pay your bills online using Web Banker. You receive your bills online and view a summary or details of a bill. You can choose to pay the bill immediately or schedule payment for a future date.

• How to register with a biller
• Registration status meanings
• BPAY Electronic Bills Due
• Biller List
• Automatic Bill Payment
• Discontinue receiving your bills online

How to register with a biller

To receive your bills from a BPAY View biller you must first register with the biller to authenticate you. To register with a biller:

1. Ensure the biller is in your saved biller list. If the biller is not in your saved biller list click the Add Biller button to create and save a new biller.
2. Select Register and complete the details on the Authentication Requested By Biller page. 

Note: It will take up to two working days for the biller to process your request. After this when you logon to Web Banker you will see the status of this biller has changed to 'Active'. 

Once your registration is approved, you will start receiving your bills via Web Banker at the next billing cycle. If the biller denies your registration request, you will need to follow it up with the biller.

Registration status meanings

Unavailable

This status means that the biller you have saved does not allow their customers to receive bills via BPAY View.

Inactive/Unregistered

If you have a biller in your saved biller list who supports BPAY View, but you are not registered with them, then the status will show as 'Unregistered'.

This status is also called 'Inactive'. This term is used in certain emails, and unfortunately conflicts with the terminology on Web Banker which may cause confusion, however it is the same as Unregistered.

Registering

Once a customer has clicked 'Register', the status will update to 'Registering'.

Pending

There is a Web Banker service which runs every few minutes that processes all BPAY View activations and deactivations here at CUA. Once this process has run, it will update the status to 'Pending' and then send the details to our external BPAY provider.

Active

This status shows that the customer has registered for BPAY View with this particular biller. They will no longer receive posted bills, and instead will receive their bills online via Web Banker.

Deregistering

If a customer clicks the 'Deregister' button, the status will update to 'Deregistering'. After the Web Banker service runs which processes the activations and deactivations, the information will be sent to BPAY and the status will be updated to 'Pending'. Once BPAY process the deregistration the status will become Inactive.

BPAY Electronic Bills Due

This is a list of outstanding bills sent electronically via BPAY View, sorted with unpaid bills at the top. Paid bills are removed from the list 30 days after their due date.

We will notify you by email when your bill arrives at Web Banker. You will also receive a notification when you logon to Web Banker within the Inbox area on the My Accounts page.

Per bill you can:

• View a Summary of the bill.
• View Details of the bill.
  Note: This takes you to the billers website where the full electronic copy of the bill can be found with information you would normally find on a paper bill. Some billers may only provide a summary of a bill and not a detailed view. The detailed view may also only be available to you for a limited time.
• Pay the bill via the Enter BPAY Payment page.
  Note: If the biller has deemed it mandatory for you to view the bill first then the Pay button does not get shown next to the bill until you have viewed the bill.
• Record that the bill was Paid Offline.
• Delete the bill.

Biller List

This is a list of BPAY billers you have previously set up or paid and saved.

The following actions are available for each biller:

• Pay allows you to make a BPAY payment to the selected biller via the Enter BPAY Payment page.
• Edit allows you to modify the selected biller's details via the Edit BPAY Biller page.
• Delete allows you to delete the BPAY Biller from your saved list.

Automatic Bill Payment

You can select to have your bills from a particular biller paid automatically. To select the auto-pay option:

1. Select the Edit button adjacent to the biller in the biller list.
2. In the Edit BPAY Biller page check the option 'Auto-pay bills from this biller'.
3. Select the account from which you want to pay these bills.
4. Select Update to return to this page.

Discontinue receiving your bills online

The process of discontinuing receiving bills via Web Banker is called deregistration. To deregister:

• Select Deregister next to the biller in the Biller List.
  Note: The status of this biller will be 'Pending' until a reconciliation with the BPAY View is done, then it will change to 'Unregistered'. It will take up to two working days for the biller to process your request. Any outstanding bills from this biller that you have set to be automatically paid will not be paid.