How to change to CUA

CUA offers a dedicated account switching service, making it easy for you to change your banking to us.

Follow these three easy steps to switch your accounts and discover the CUA difference:

1. If you are not an existing CUA member, download and complete a membership application form (PDF File, 349.5 KB).
2. Ask your current financial institution for an account switching statement. This statement lists your regular direct debits and direct credits – payments that are made directly to or from your current bank account. Using this information, complete the switch to CUA form (PDF File, 174.5 KB). We can then notify the relevant organisations on your behalf that you have switched your account to CUA. If you prefer, you can do it yourself using the following letters:
   
   • Change advice letter – direct debits (PDF File, 814.7 KB)
   • Change advice letter – direct credits (PDF File, 615.8 KB)
   • Change advice letter – direct debits on scheme cards (PDF File, 20.7 KB)
3. Complete and sign all the forms and give them to us – we’ll organise the rest!

Why make the change to CUA?

As Australia’s largest customer-owned financial institution, there are some really important differences that separate CUA from the banks. Check out the CUA difference.

More information

• Frequently asked questions about account switching