Chris Whitehead
Chief Executive Officer
BSc (Hons)

Chris joined CUA in August 2009 bringing the benefit of over 20 years experience in a broad range of organisations and roles. He commenced his career in the UK IT industry working in a large number of banks and building societies and gained an in-depth understanding of process design and management. Chris led a number of significant innovations including the development of a new core banking system eventually used to process over one third of UK mortgages. Since moving to Australia in 1990, he has had roles in a number of regional banks including Chief Executive – Retail Bank for BankWest between 2001 and 2006.  Chris is passionate about customer service and is committed to CUA continuing to lead positive changes for members, the financial services industry and the community in general.

Geoff Grant
Chief Financial Officer & Company Secretary
B.Com, CA, F Fin

Geoff has extensive experience in the financial services industry developed over a 24 year period holding various treasury and finance related roles particularly in the regional banking sector.  He has a combination of operational and strategic capabilities being utilised across the CUA group.  His major areas of responsibility include accounting, treasury and corporate services.  In addition he is Company Secretary to CUA and all group entities.

Andrew Hadley
Group General Manager Strategy & Marketing
B.Com., F Fin

Andrew's knowledge and understanding of the financial services industry is derived from two decades working in a broad and diverse range of retail banking positions. He has executive experience in both front and back office divisions and has played an integral role in the development of the key strategies that sees CUA today, as the undisputed leader in the mutual financial services sector. He is committed to positioning CUA as a genuine alternative to the major banks. His current areas of responsibility include Strategic Planning, Brand, Corporate Affairs, Market Research, Communications, Project Portfolio Management and Business Change.

Dennis Webb
Group General Manager Distribution
AIMM, C.Dec

Dennis’s finance industry experience has been developed from more than 14 years working in a range of retail banking and credit management positions. He was directly involved in leading the significant organic sales growth of CUA through the 1990s after which he built a successful international training and development consultancy from start-up and over six years developed a client list of Fortune 500 and other multinational organisations. His major areas of responsibility include retail banking, corporate investments, member group alliances and business development.

John George
Group General Manager Service Operations

John draws on over 30 years experience in the banking, finance and property industries. His deep, practical understanding of operational management, customer service, systems integration, change management and process re-engineering has led him to develop a passion for the creation and implementation of quality management systems. His major areas of responsibility include lending operations, credit risk management, continuous improvement and special projects.

Elissa Trafford
Acting General Manager People & Culture

Royden Juriansz
General Manager Risk & Compliance
BBus, FCPA, CISA

Royden has over 30 years experience in the financial services industry having worked in a number of banking institutions overseas prior to joining CUA. While he has had significant exposure to retail banking operations over his long career, he has focussed his attention to governance and risk issues in recent years. Royden has been instrumental in rolling out key fraud mitigation strategies and governance frameworks including Risk Management and Compliance across the group.  His responsibilities include Internal Audit, Compliance, Operational Risk, Credit Risk, Fraud Management, Business Continuity and Crisis Management.