Security reminder

It’s important to be aware that there are some basic precautions that should be taken to reduce the likelihood of fraud on your accounts.

1. Never give your account or card details to anyone who contacts you via phone or email claiming to be from a financial institution.
2. CUA will never ring you or send you an email asking you to confirm account information.
3. If you do receive an enquiry that leaves you concerned, please phone CUA Direct immediately on 133 cua (133 282) to report the incident.SMS Scam

SMS Scam

Members need to be aware that a fraudulent text message is currently been received by members of some credit unions that their banking details had been posted onto the web and asks the recipient to log on to a website which would provide further instructions on how to remove these details.

Please do not respond to this message, or access the web site, as it appears it then downloads a virus on your computer, thus capturing your personal details.

If you have responded to this message, please contact our helpful staff at CUA Direct on 133 282, and they will assist you.

BPay scam

BPAY has been made aware of a scam email claiming to be from BPAY with the subject heading “New bill pay system from BPAY! Try out”.

Please note that this email is fraudulent and has not been sent by BPAY or any financial institution.

If you receive this or a similar email, please do not follow any of the links and delete the email immediately.

If you have accidentally given out personal information regarding your account details, please change your password on Web Banker immediately. If you are unsure how to do this, or have any other queries, please contact our helpful staff at CUA Direct on 133 cua (133 282) and they will assist you.

Phishing scam

From time to time, emails are distributed claiming to be from CUA. These are in fact fraudulent emails designed to obtain personal information.

These emails ask you to enter a website and then confirm your details. They may also state that specific funds have been debited from your account and that you need to confirm the transaction by clicking on a link and supplying card details.
If you receive this or a similar email, please do not follow any of the links and delete the email immediately.

If you have accidentally given out personal information regarding your account details, please change your password on Web Banker immediately. If you are unsure how to do this, or have any other queries, please contact our helpful staff at CUA Direct on 133 cua (133 282) and they will assist you.

Credit card security alert

MasterCard holders should beware of a new internet scam. A phishing trojan is currently circulating the internet. This is a window that pops up asking people to ‘verify’ their credit card details (see the picture below).

Please be warned that no credit card company would ever approach cardholders to verify account details, including PIN and expiry date, via email or online.

Protect yourself against online fraud

Whilst CUA has been active in fighting fraud on a number of fronts, it is important that you are aware of some basic precautions to help protect yourself against online fraud:

• Never reply to emails asking for confidential banking information such as password and login details, card and bank account details, especially those claiming to be from a financial institution. CUA will never send you an email asking you to confirm, update or disclose your confidential banking information.
• Ensure you have current anti-virus and anti-spyware software installed on your computer and that it’s up-to-date.
• Never divulge your password or PIN to anyone.
• If you have accidentally given out confidential banking information, change your password on Web Banker immediately and report the matter to us.
• Always type your financial institution’s website address into your browser to access secure online banking. Never use a link that has been sent to you or that is on a different website. These may lead to fraudulent websites.
• Always log out from your internet banking session when you have finished and remember to close your browser.
• Regularly check your account balances and immediately report any discrepancies to 133 cua (133 282).
• Always report lost or stolen cards immediately.
• When using an ATM, be aware of anyone trying to see what PIN you have entered.
• Ensure you keep you contact details with CUA up-to-date in the event that we need to contact you.
• If going overseas, advise CUA Direct or your local branch prior to leaving so we can monitor any overseas transactions.

There are many more important safeguards that you can take to protect you and your family against fraud. The Australian Government has an excellent website that provides detailed information on the latest fraud prevention methods - www.staysmartonline.gov.au.

If you have any other queries, please contact us on 133 cua (133 282).