Security reminder

It is important for members to be aware that there are some basic precautions that should be taken to reduce the likelihood of fraud on your accounts.

1. Never give your account or card details to anyone who contacts you via phone or email purporting to be from a financial institution.
2. CUA will never ring you or send you an email asking you to confirm account information.
3. If you do receive an enquiry that leaves you concerned, please phone CUA Direct immediately on 133 282 to report the incident.

Phishing scam

An email is being distributed reportedly from Credit Union Australia, which is in fact a fraudulent email designed to obtain personal information.

This particular email begins with:

Subject: CUA Web Banker

Dear (email address inserted),

Dear client
For security reasons the proper verification of your account is required please click on the login button below to do so
(Link removed)
Please this should be done before 24hrs to avoid access suspension
Regards
Credit Union Australia Security

If you receive this or a similar email, please do not follow any of the links, and delete the email immediately.

If you have inadvertently given out personal information regarding your account details, please change your password on Web Banker immediately. If you are unsure how to do this, or have any other queries, please contact our helpful staff at CUA Direct on 133 282, and they will assist you.

Credit card security alert

MasterCard holders should beware of a new internet scam. A phishing trojan is currently circulating the internet. This is a window that pops up asking people to ‘verify’ their credit card details (see the picture below).

Please be warned that no credit card company would ever approach cardholders to verify account details, including PIN and expiry date, via email or online.

Protect yourself against online fraud

While CUA has been active in fighting fraud on a number of fronts, it is important that our members partner with us to reduce the likelihood of fraud on their accounts. It’s therefore appropriate to remind members of some basic precautions that should be taken to protect your money.

How to protect yourself against fraud:

• never reply to any emails asking for confidential banking information such as password and login details, card and bank account details, especially purporting to be from a financial institution. CUA will never send you an email asking you to confirm, update or disclose your confidential banking information
• ensure you have current anti-virus and anti-spyware software installed on your computer, and that it is kept up-to-date
• never divulge your password or PIN to anyone
• if you have accidentally given out any confidential banking information, change your password on Web Banker immediately and report the matter to us
• always type your financial institution’s website address into your browser — never use a link that has been sent to you by email or that is on a different website to access your secure online banking: these may lead to fraudulent websites
• always log out from your internet banking session when you have finished and remember to close your browser
• regularly check your account balances and immediately report any discrepancies to 133 cua (133 282)
• always report lost or stolen cards immediately
• when using an ATM, be aware of anyone trying to see what PIN you have entered
• ensure you keep you contact details with CUA up-to-date in the event that we need to contact you
• if going overseas, advise CUA Direct or your local branch prior to leaving so we can monitor any overseas transactions

There are many more important safeguards that you can take to protect you and your family against fraud. The Australian Government has an excellent website that provides detailed information on the latest fraud prevention methods - www.staysmartonline.gov.au.

If you have any other queries, please contact us on 133 cua (133 282).