Annual Report 2017
As a leader, you always strive to leave the organisation in better shape than when you started. I am proud of what the CUA team has achieved over this time for our growing member base and I am confident that we are well placed to continue this progress into the future.
Q&A with Rob Goudswaard
It’s been a busy year for CUA and I’m particularly pleased with the progress on the four strategic priorities we endorsed in March 2016.
Member numbers (CUA Banking Business)
Reportable Net Profit after Tax (NPAT)
CUA Member Journey
Jane & Aaron
and children Alyssa and Steven
Jane’s 3-year fixed rate home loan with CUA is about to expire. She can now choose which CUA home loan product to switch to, using a new self-service online tool.
A streamlined way for Aaron to join CUA and open an account via his mobile device.
Jane and Aaron can now tap and pay for purchases with Jane's iPhone or Apple Watch or Aaron's Samsung phone.
Alyssa and Steven use their Spriggy pre-paid card and app to manage, save and spend their pocket money.
Jane and Aaron joined in local activities to help shape the design of the new Toowoomba Community Hub. Jane now attends yoga classes at the Hub.
Jane and Aaron are planning ahead with CUA’s baby budget and parental leave calculators. They're also planning to: - Review their health insurance - Pause Jane's home loan repayments during her maternity leave - Visit health and wellbeing coaches - Open a Youth eSaver account for their baby
- Aaron’s local cricket club now has a CUA Everyday Account for Communities, with no monthly account fees or everyday transaction fees. - Aaron’s local cricket club was selected to participate in CUA Community Champions. His club received a $1,000 payment after Aaron’s team mates took out CUA credit cards, home loans or health insurance.