Corporate Governance

CUA Executive Management



Rob Goudswaard
B.Ec, GradDip CorpFin, FFIN, FAICD
Chief Executive Officer

Rob joined CUA in February 2015 and attends all CUA Board and Committee meetings. He is an Executive Director of Credicorp Insurance Pty Ltd, CUA Health Ltd and CUA Management Pty Ltd and Chairman of Credicorp Finance Pty Ltd.

Rob has over 37 years’ experience in the banking and financial sector. Prior to joining CUA, he was CEO and Director of the Rural Finance Corporation of Victoria, and Chairman of the Young Farmer’s Finance Council. He has held a variety of senior positions at ANZ including CRO, Institutional Global; Managing Director, Regional, Rural & Small Business Banking; General Manager, Pacific & Personal Banking Asia and COO, Small to Medium Business Australia & New Zealand.

Rob is a Director of Cuscal Ltd and the Business Council of Cooperatives and Mutuals (BCCM). He is a former Director of World Vision Australia (2008-2017).


Steve Chugg
Chief Financial Officer

Steve joined CUA in April 2015. He is a Chairman of CUA Management Pty Ltd and a Director of Credicorp Insurance Pty Ltd, Credicorp Finance Pty Ltd, CUA Health Ltd, Mutual Marketplace Pty Ltd and Mutual Marketplace Property Pty Ltd.

In addition to managing CUA’s financial operations, his role includes responsibility for strategy and transformation, project management, enterprise planning, data and analytics. Steve has more than 20 years’ experience in banking operations in Australia. He has extensive experience in building teams and working with them to deliver positive customer outcomes and strong returns. He has held a variety of executive and management roles with ANZ across multiple customer segments including General Manager, Esanda & ANZ Direct Sales, and Queensland State Manager of Regional Business Banking.

Steve’s previous roles have involved understanding and meeting the needs of a diverse range of customers such as third party dealers, agricultural and commercial clients, corporate and retail customers.

Steve is a director of the Customer Owned Banking Association (COBA).


Philip Fraser
Chief of Innovation & Strategic Partnerships
Chief Executive Officer, CUA Health Ltd
Chief Executive Officer, Credicorp Insurance Pty Ltd

Philip joined CUA in March 2011. He is a Director of Credicorp Finance Pty Ltd, Mutual Marketplace Pty Ltd and Indue Aggregation Services Pty Ltd.

He leads the division responsible for managing CUA’s current strategic partnerships and exploring new opportunities to partner on future innovations. This includes responsibility for CUA subsidiaries CUA Health and Credicorp, key partnerships including those with insurance provider Allianz and payments provider Cuscal, and oversight of CUA payment platforms such as the NPP.

Prior to his current roles, Philip was CUA’s Head of Finance, responsible for board, regulatory and business performance.

Philip developed his experience and career as Group Financial Controller and Head of Finance in some of the UK’s leading asset managers and general insurance providers. Moving to Australia in 2008, he spent time as CFO for a private equity-owned entity, before moving to a major Queensland superannuation provider as Head of Finance.


Tracey Lake
B.Bus (HRM), Grad Cert (Employee Relations), MAHRI
Chief People Officer

Tracey joined CUA in March 2017 and is responsible for leading the CUA People and Culture strategy to build future capability and drive a high-performing, networked organisation. Her team looks after the delivery of People and Culture services and initiatives including enterprise change, organisational development and capability, performance management, culture and engagement, diversity, talent acquisition, remuneration and benefits, workplace relations, workplace health, safety and well-being.

Tracey has 12 years’ experience as a human resources executive, with a breadth of human resources and leadership experience including roles at Allianz Global Assistance, Insurance Australia Group, CGU Insurance and The Consultancy Bureau. Tracey’s experience covers both strategic and operational aspects of human resources including recruitment, talent management, change management, learning and development, employee engagement, OH&S, restructures and integrations.

In her most recent role at Allianz Global Assistance, Tracey was Executive General Manager, People Culture & Community and Strategic Projects, playing an integral role in contributing to the strategic plan and operational performance of the business.


Brigid Leishman
Chief Operating Officer

Brigid joined CUA in August 2015 and leads the team responsible for operational functions across CUA, including the streamlining and automating of processing to support the sales function, business planning and corporate services. The role also includes responsibility for new product development and enhancing existing products and services for new channels

Brigid has over 30 years’ experience in financial services, including 20 years in operations strategy and execution. She has lived and worked in four countries and has significant experience in transformational change and business re-engineering. She also has a strong background in distribution strategy, credit and operational risk management and program management.

Brigid’s previous roles have included Head of Distribution Strategy for Bank of New Zealand, Chief Manager, Operations for ANZ New Zealand, Managing Director of Quest, Fiji (an award-winning subsidiary of ANZ) and Portfolio Change Director, Retail Distribution for ANZ in Australia.


Paul Lewis
Chief Sales Officer

Paul joined CUA in February 2018 and is responsible for leading CUA’s sales channels (branches, CUA Direct call centres in Sydney and Melbourne, and the broker channel). In addition to sales and service, Paul is responsible for ensuring strategic projects are effectively rolled out and embedded across the retail network to deliver positive outcomes for members and CUA’s frontline teams.

Paul is an experienced retail banking executive with 15 years’ experience in leadership positions in retail banking in Australia, New Zealand and Malaysia.

Prior to joining CUA, Paul was the Senior Head of Strategy and Transformation at Westpac, where his role included leading the planning and delivery of Westpac’s distribution strategy, including the footprint and branch concepts for the retail network. Paul has also held a variety of senior executive roles within ANZ including three years as the General Manager, Retail Banking Queensland, where he led ANZ’s Queensland network of more than 110 branches. He subsequently took on responsibility for more than 800 branches and 7,000 employees as General Manager of the ANZ Australian Retail Branch Network, before being seconded to Malaysia for two years as the Managing Director, Retail Banking for AmBank.

Paul’s professional qualifications include completion of the Senior Executive Management Program at the London Business School.


Megan Readdy
LLB, B.Ec.
Chief Risk Officer

Megan joined CUA in February 2017 and leads the development, implementation, challenge and assurance of CUA’s risk management strategy. The risk team’s focus is to proactively drive a culture of best practice risk management.

Megan is an enthusiastic advocate for CUA’s role in the community and outside of work, she is passionate about supporting local issues and volunteering.

An experienced risk and finance professional with more than 20 years’ experience, much of Megan’s career has been with Macquarie Group and Suncorp Bank. Her career began in lending and she has a deep understanding of financial services, having also worked across a variety of other roles in credit assurance and credit policy, Treasury and capital management and risk.

More recently, Megan has held executive positions with responsibility for areas including the management of capital, forecasting, business performance and enterprise-wide initiatives associated with the Basel regulatory framework and prudential banking standards. Megan is currently the Treasurer of the Risk Management Association of Australia - a post she has held since 2014.


Steven Willson
BSc (Hons) – Computer Science
Chief Technology Officer

Steven joined CUA in August 2018 and is responsible for the development and implementation of CUA’s technology strategy.

Steven is an experienced technology executive with 15 years’ experience in technology leadership positions in the United Kingdom and Australia.

Prior to joining CUA, Steven was the Chief Technology Officer at Wolters Kluwer Australia where the role included the planning, delivery and operation of cloud tax and accounting solutions for global corporations and businesses across Asia Pacific.

Steven has deep experience in financial services technology including digital transformation, IT strategy and complex systems implementation.

Steven has also held a variety of senior executive roles within AMP including IT Director for AMP Capital, IT Director Strategy and Architecture, IT Director Customer Transformation and Chief Technology Officer.

Steven’s professional qualifications include completion of the Centre Information Systems Research (CISR) summer program at Massachusetts Institute of Technology (MIT).