LoanDolphin is a customer-centric digital loan service, focused on creating a transparent financial marketplace for all Australians. The service helps consumers to secure the right loan at the right rate, based on what the consumer wants to achieve and their key considerations for choosing a lender. This includes whether the consumer is looking for a loan with one of the big four banks, a smaller bank or a mutual.
CUA Head of Branch Performance Jordan Ross said it is important for CUA to be available for consumers in the digital or personalised channel of their choice. LoanDolphin will complement CUA’s existing branch network and mortgage broker relationships to provide another digital channel for CUA to reach potential members, with the platform providing an easy and secure way to find a new home loan or refinance.
“For CUA, this is very much about continuing to grow and change with our members,” Mr Ross said.
“More and more members want to use tools that enable them to compare different service providers, but consumers are looking at more than just price. They are looking for lenders that match their needs, their values and the features they are looking for in a home loan or other banking products.
“We are giving potential members more ways to find out about CUA and creating a positive member experience, by allowing them to explore potential financial solutions in the way that suits them best.”
CEO and co-founder of LoanDolphin Ranin Mendis said the partnership will see LoanDolphin consumers gain access to a range of CUA’s award-winning home loan products through the online platform.
“We are extremely pleased to expand our lender panel with a great addition like CUA. LoanDolphin is all about helping consumers easily find the right home loan with the right lender. We are looking forward to having CUA on board to help us achieve this. For us, having Australia’s largest credit union on board is a big milestone and will create great value for our customers,” Mr Mendis said.
Mr Ross said CUA’s new relationship with LoanDolphin was also a great example of how CUA was leveraging its sponsorship of Sydney fintech hub Stone & Chalk, where LoanDolphin was a resident.
“This is a good demonstration of how CUA is building on our culture of innovation by leveraging external opportunities such as collaborating with fintechs, and tapping into the ideas coming from incubators like Stone & Chalk,” he said.
Mr Ross said CUA will continue to explore other opportunities to partner with a variety of external organisations to enhance and expand on its digital offerings.
“Innovation is core to our digital journey and transformation. By leveraging our relationships with startups, community groups and not-for-profits, CUA is working hard to be here for our members anywhere, anytime.”