What is iM CUA? is-collapsed Show content
What is my CUA Member Number and WAC (Web Access Code) and where do I find them? is-collapsed Show content
Your CUA Member Number can be found in ‘Settings/Personal details’ within CUA Online or Mobile Banking. It is a 7-digit number.
Your WAC (Web Access Code) is the alphanumeric passcode you use to access CUA Online or Mobile Banking.
Still not sure? Contact the iM CUA team on 1800 931 411.
What can my CUA Personal Banker do for me? is-collapsed Show content
Your iM CUA Personal Banker can help with a range of general banking and insurance enquiries, from updating your information, checking transactions and stopping or ordering cards, to helping with lending enquiries and new product applications.
Is my information secure? is-collapsed Show content
Yes. All your information is protected, and your data is secure. Your messages are encrypted in transit and we use industry standard security protocols. We have invested in ensuring this is safe for our members and CUA.
Will this cost me anything? is-collapsed Show content
Is this app separate from my CUA Mobile Banking app? is-collapsed Show content
How do I sign up and login to the app? is-collapsed Show content
Can I login to iM CUA using my fingerprint or other biometrics?is-collapsed Show content
Right now, you’ll need to use your CUA Member Number and WAC (Web Access Code) each time you login to the app. We’ll be making biometrics (fingerprint, facial recognition) available for logging in to iM CUA very soon. We’ll let you know when this is available through our app updates.
Until then, you’ll notice when you login to the app for the first time you’ll have the option to login using your fingerprint. If you say ‘Ok’ to this prompt, you’ll opt in to biometrics and can start using them once we have this feature available in the app.
Can I use the app if I’m not a CUA member? is-collapsed Show content
What if I can’t login to the app? is-collapsed Show content
How do I choose a CUA Personal Banker? is-collapsed Show content
How do I change my CUA Personal Banker? is-collapsed Show content
Do I have to keep using my iM CUA Personal Banker for everything I do with CUA? is-collapsed Show content
Do my bank accounts and balances link to the iM CUA app? is-collapsed Show content
Will my information be shared? is-collapsed Show content
What are CUA Personal Bankers? is-collapsed Show content
What do I do if I experience a bug in the app? is-collapsed Show content
Will the service be 24/7? is-collapsed Show content
Accessing iM CUA
How do I download the app and what devices are compatible? is-collapsed Show content
The iM CUA app can be downloaded from the App Store or Google Play.
The app is available on Apple iPhones 6 and above supporting iOS 8 or later.
The app is also available on Android devices supporting OS 6.1 or later.
As new devices and operating systems are updated, we’ll update the device and operating system support. The most recent device compatibility advice can be found in the app stores.
At this point in time, Windows mobile phones do not have access to the app.
iPads and Android tablets
You may be able to download the app for your tablet, however the app has not been optimised yet for these devices.
What do I do if I've forgotten my WAC (Web Access Code)? is-collapsed Show content
If you've forgotten your WAC, simply go to the login page for CUA Online Banking, click on the ‘Reset your WAC’ button and follow the steps.
If you enter an incorrect WAC multiple times, access will be locked. If this happens, you'll need to call the iM CUA team on 1800 931 411 to reset it.