COVID-19 updates

All your questions answered in plain English

We understand health cover can be a little confusing, so we’ve put together a list of some of the most common questions we get asked.

For the duration of the COVID-19 pandemic, CUA Health will cover members for all in-hospital COVID-19 treatment irrespective of their level of hospital cover, provided they have held the CUA Health Policy for at least two months.

CUA Health has delayed its 1 April premium changes for six months, as part of a broader package of financial relief measures for members in response to the COVID-19 pandemic.

Members do not need to do anything to take advantage of the delay to premium increases – CUA Health will make the necessary updates to ensure premiums remain unchanged on 1 April 2020.

CUA Health will cover a range of telehealth services for six months, as part of a broader package of financial relief measures for members in response to the COVID-19 pandemic.

For members with extras cover, CUA Health will pay benefits for consultations provided by phone or video across a range of allied health practitioners. CUA Health will allow members to claim on telehealth consultations for psychology, as well as six additional telehealth services, until 30 September 2020.

CUA Health policy-holders experiencing financial difficulty or a loss of income as a result of COVID-19 can suspend your policy and premium payments for three months by phoning CUA Health on 1300 499 260.

If you require hospital treatment during the period of the suspension, you should contact CUA Health and we will work with you to reactivate your policy.

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