CUA Online & Mobile Banking, iM CUA, SMS Banker, Telebanker and CUA Online Applications will be offline from 2.30 am to 6.00am AEDT on Sunday 20 October. Our team is conducting scheduled maintenance.
By purchasing CUA Health insurance, you acknowledge and agree to the following:
Your personal information
Information such as your State of residence, age and income thresholds affect the premium and the application of the Australian Government Rebate and Lifetime Health Cover loading. You agree that the information you have provided about yourself and your family members covered under the policy are correct.
From time to time, we may need to make changes to your cover. Before we do, we’ll generally write to you so it’s also important that you keep your contact details updated with us. Unless you request otherwise, we’ll generally contact you via the email address you nominate when you first join CUA Health.
The benefits we pay under your policy is determined under our Fund Rules, which are summarised in our Product Summary for the cover you’ve selected together with our Member Guide. You acknowledge that you are aware of and understand the relevant conditions (including any restricted or excluded services, and limits) which apply to your chosen cover.
If you have an Extras policy, switching health insurers or your cover will not re-set your annual limits for the calendar year.
If you’re new to private health insurance or you’re upgrading your cover (including reducing any Excess payable under your policy) then waiting periods may apply. Different waiting periods apply for different services. Refer to our Product Summary and Member Guide for full details.
30 day cooling off period
If you decide that the cover you’ve chosen isn’t right for you, you have 30 days from your policy start date to cancel your policy and we’ll give you a full refund, as long as you haven’t made any claims.
To qualify for the 4% discount, you must pay your premiums by direct debit from a CUA transaction account. We may amend or remove the discount and any qualifying criteria at any time, but we will always provide you with reasonable notice before doing so. Full terms and conditions available at cua.com.au/healthdiscount.
About CUA Health
CUA Health Ltd 98 098 685 459 (CUA Health), a wholly owned subsidiary of Credit Union Australia Ltd ABN 44 087 650 959 (CUA). CUA Health is not an authorised deposit-taking institution, and the purchase of CUA Health insurance does not represent deposits with CUA. CUA is not liable for this product and does not stand behind CHL.