iM here to help
Get a personalised banking experience with our new instant messaging app.
Introducing iM CUA
Be one of the first to try iM CUA, the exciting new instant messaging app (currently only available on iPhone) that lets you choose a personal banker who’ll answer your questions and support you throughout your journey. Whether you’re an existing member or new to CUA, they’ll get to know you and your goals so you get the best personal service possible.
- You can ask them about:
- General questions to do with your CUA account
- Getting your new account set up
- Money transfers and payments
- Applying for a home loan, personal loan or credit card
- Other CUA products and services, like general insurance and health insurance
iM interested - tell me more
Get a personal service
With iM CUA you’ll get support with your banking needs from the same person each time you use the app. It means the support you get will be tailored to your circumstances and goals.
Get support however and whenever suits
You can instant message, video call or chat over the phone with your iM CUA Advisor. You’ll be able to see when they’re online, but if they happen to be unavailable, you can either ask for help from another advisor or send your message and hang tight until your own advisor is back online and able to reply.
We use industry-standard security protocols (like encrypting all your messages in transit) to keep your information protected, and your data secure.
Pick your iM CUA Advisor
You get to choose the person you think is the best fit for you and your finances. And you can swap them easily if you change your mind or if your circumstances change.