No Android support yet:

iM CUA is currently only available on selected Apple devices running on iOS 10 &11.
But we want to offer this service to as many CUA members as possible and hope to have an Android version of the app available soon.


iM here to help

Get a personalised banking experience with our new instant messaging app.

iM CUA is the exciting new instant messaging app that lets you choose a personal banker who’ll answer your questions and support you throughout your journey. Whether you’re an existing member or new to CUA, they’ll get to know you and your goals so you get the best personal service possible.

iM CUA can help you with...

  • General questions to do with your CUA account
  • Getting your new account set up
  • Money transfers and payments
  • Applying for a home loan, personal loan or credit card
  • Other CUA products and services, like general insurance and health insurance
To use iM CUA, you’ll need to have a current mobile phone number registered with us.

We're currently trialling iM CUA with a bold and adventurous group of CUA members. We're now full up, but watch this space for updates. Thank you to everyone who has downloaded the app and is helping us test out this exciting new service.

iM interested - tell me more

Get a personal service

With iM CUA you’ll get support with your banking needs from the same person each time you use the app. It means the support you get will be tailored to your circumstances and goals.

Get support however and whenever suits

You can instant message, video call or chat over the phone with your iM CUA Advisor. You’ll be able to see when they’re online, but if they happen to be unavailable, you can either ask for help from another advisor or send your message and hang tight until your own advisor is back online and able to reply.

Stay secure

We use industry-standard security protocols (like encrypting all your messages in transit) to keep your information protected, and your data secure.

Pick your iM CUA Advisor

You get to choose the person you think is the best fit for you and your finances. And you can swap them easily if you change your mind or if your circumstances change.