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Information for policy holders

 

How do I make a Hospital claim? Show content

If you ever need to have surgery or are admitted to hospital, provide them with your CUA Health policy details and we’ll work directly with the hospital.

All you’ll need to do is sign your claim form and pay the hospital your share of the co-payment or excess. If there are out of pocket expenses, the hospital will invoice you after your procedure.

How do I make an Extras claim? Show content

If your provider has a HICAPS machine, you can simply swipe your CUA Health card and have your claim processed immediately. All you will need to pay is the difference.

If your provider doesn’t offer HICAPS, pay your bill and submit your invoice and we will refund your claim direct to your bank account. This can be done via the CUA Health Mobile Claiming app, via Online Services, in a branch, by fax or by mail. If you submit your claim online or via the app, just snap a photo of your invoice and any claims up to $300 will be processed immediately.

For more information on Extras claims, visit Claiming your Extras.

What can I do in Online Services? Show content

CUA Health Online Services provides a quick and easy way to see and edit your personal information and manage your Health Cover. Use Online Services to:

Manage your health cover

  • See your policy information in detail
  • Claim most Extras online
  • See your Extras benefits balance
  • Pay your premium

For more information about making Extras claims, see Claiming your Extras.

Manage your personal information

  • Update your contact information
  • Add or remove dependants from your policy
  • Download your annual tax statement
  • Change your payment info and see payment history

Add your bank account for claims to be transferred to

How do I access Online Services? Show content

If you have a CUA Health policy, registering for CUA Health Online Services is easy. Have your policy number handy and then click Register for Online Services.

What do I do if I have a complaint or a concern? Show content

If you have any complaints or concerns, please call 1300 499 260 in the first instance and ask to speak to a member of our staff who is appropriately authorised to deal with your concern, or email us at cua.health.correspondence@cua.com.au. They'll also assist you, if required, to provide an official complaint in writing to verify our records. If your concerns cannot be dealt with to your satisfaction immediately, the matter will be referred to management. If the issue has still not been resolved five working days after your initial contact, we will notify you in writing as to the reason why and how long it will take to resolve the matter.If you’re not satisfied with the outcome of any complaint, you may contact the Private Health Insurance Ombudsman by:

Hotline: 1300 362 072 (option 4 for private health insurance)
Email: phio.info@ombudsman.gov.au
Online: www.ombudsman.gov.au/making-a-complaint/contact-us
Website: www.ombudsman.gov.au
Post: GPO Box 442, Canberra ACT 2601
Fax: 02 6276 0123
Consumer website: www.privatehealth.gov.au
Enquiries: 1300 737 299

The Ombudsman is totally independent of CUA Health and the health insurance industry and provides free, expert and impartial advice to private health insurance policy holders.

Find a medical provider Show content

Search for a doctor participating in the CUA Health gap cover scheme.

Find the hospital that's right for you Show content

Find a private hospital in your local area that CUA Health has an agreement with.

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