New Payments Platform and Osko (NPP Terms)

Terms and Conditions

  1. We offer NPP Payment and subscribe to Osko under the BPAY Scheme.
  2. As part of NPP and Osko, we allow members to make and receive most Osko Payments in near real-time, subject to the limitations set out in these terms and conditions.
  3. NPP and Osko will be available to members who satisfy the requirements set out in these Terms. Availability of this Service will be as notified in accordance with (4) and (5) below.
  4. CUA will notify you from time to time of the services that are available and the channels through which these services can be accessed. Notices may be published, including by posting to our website, or may be through direct communication.
  5. Where we are able to do so we will tell you:
    1. If NPP and Osko Payments are suspended or discontinued;
    2. if there are any delays in processing Transactions;
    3. when your Transaction is likely to be completed; and
    4. give you the opportunity to cancel a Transaction if it is delayed.
  1. NPP and Osko Payments will be available from all transaction and savings accounts. Payments can be made to deposit and loan accounts. NPP and Osko Payments will be presented as a payment option on the channels through which it is available.
  2. Section 14 describes how members can create, transfer, update and close PayIDs.
  3. These terms are additional to the terms and conditions applying to the account through which you are accessing the services, to the extent that those account terms are not inconsistent with or expressly overridden by the NPP Terms.
  4. If there is any inconsistency between the terms and conditions applying to the relevant account and/or service and the NPP Terms, the NPP Terms will apply to the extent of that inconsistency.

Daily transaction limits applying to NPP and Osko Payments are set out in Section 24 of the Electronic access facilities and ePayments conditions of use section of the General Information Terms and Conditions. Reductions to daily limits and temporary limit increases may be requested by calling CUA on 133 282 or by visiting your local branch. CUA retains absolute discretion in agreeing to these requests.

  1. You do not have to register a PayID.
  2. When you direct an NPP or Osko Payment to a PayID connected to a joint account, other account holders may be able to see the messages and notifications associated with the Payment. Similarly, depending on the settings you choose for your PayID, other account holders on your account may be able to see messages and notifications associated with Payments addressed to your PayID. You can obtain more information regarding the use of PayIDs by joint accounts in Section 14.
  3. When initiating a Transaction, you might direct the Transaction to an incorrect account if you get a PayID wrong. To try to avoid this, we will ask you to verify that you have the right PayID. We will do this by presenting you with the associated PayID Name as an additional confirmation of the intended recipient before you submit a Transaction. Failing to take reasonable steps to ensure you are sending the money to the correct account, including reviewing the PayID Name prior to authorising your payment, may increase your liability if misdirected funds cannot be subsequently recovered.
  4. In order to better provide you with the Services under NPP and Osko, we may retain certain information relating to PayIDs you use. For example we may retain, use and disclose information relating to PayIDs you provide us in order to facilitate scheduled payments. The CUA Group APP & Credit Information Policy has more information on how we collect, use, handle and store Personal Information, which would include PayIDs. You can find this on our website at www.cua.com.au
  1. You can access NPP and Osko Payments through our digital channels. It is not necessary to subscribe to the service before being able to use it.
  2. NPP and Osko Payments offer you the ability to make a payment in near-real time to another financial institution who is also offering this service. You can make a Transaction by either entering a PayID or BSB/ Account number. Once you have entered the payment details we will let you know whether the payee financial institution is able to receive this type of Transaction. In rare occasions where we will not be able to determine this before you make a payment. In these instances we will notify you after you have submitted your payment via your preferred payment channel and you will be able to resend your payment using a different payment type.
  3. You can make immediate, scheduled and recurring payments.
  4. The status of your payment will be displayed in the transactions overview.
  1. You must give us the information specified in Section 7 below we can action your payment request. We will then debit your account with the amount of that NPP or Osko Payment on the date requested.
  2. When you give this information to us you must comply with the security procedures set out in CUA’s General Information Terms and Conditions. This includes the requirement that you do not disclose a pass code to third parties (including, where relevant, allowing third parties to register a fingerprint on a TouchID enabled device).
  3. You should ensure that all information you provide in relation to an NPP or Osko Payment is correct as we will not be able to cancel the payment once it has been processed.

The information you must give us to instruct us to make an NPP or Osko Payment includes the destination account (either BSB and Account Number OR PayID), the amount, the date of the payment, and a description of the transaction. You acknowledge that we are not obliged to effect an NPP or Osko Payment if you do not give us all of the above information or if any of the information you give us is inaccurate.

CUA has obligations in relation to investigating and recovering misdirected funds sent as NPP and Osko Payments. CUA is also committed to obligations under the ePayments Code in relation to investigating and recovering mistaken payments. Members should note their liability in relation to funds that cannot be recovered, as set out in the “Electronic access facilities and ePayments conditions of use” section of the General Information Terms and Conditions

Fees and charges relating to use of NPP and Osko Payments are set out in our Schedule of Fees Accounts & Access Facilities, available on our website at www.cua.com.au. We reserve the right to introduce or amend fees in relation to this service.

  1. Transactions effected as an NPP or Osko Payment will be notified to you in the usual manner, being as a transaction listing on the relevant account viewable on your statements or via Digital Banking.
  2. You will be promptly informed of failed transactions via the preferred communication channel that you have requested (SMS or email).
  1. Limitations of liability are as provided for in Sections 6 and 8 of these NPP Terms, and as set out in the “Electronic access facilities and ePayments” section of the General Information Terms and Conditions.
  2. When we and the sending financial institution determine that an NPP or Osko Payment made to your account is either a mistaken internet payment or a misdirected payment, we may, without your consent, and subject to complying with any other applicable terms and conditions, deduct from your account an amount equal to that mistaken internet payment or misdirected payment. We will notify you if this occurs.
12.1 Use of the New Payments Platform

As a Payer, you can determine whether funds you send are routed via the direct entry or New Payments Platform. As a Payee, you are not able to determine the method by which funds will be sent to your account. If you do not wish to receive funds via NPP or Osko Payments, you should instruct the Payer not to use this platform.

12.2 Suspensions and terminations for your default

We may suspend or terminate your participation in NPP and Osko if:

  1. we suspect that you, or someone acting on your behalf, is being fraudulent;
  2. we suspect that you are using NPP and Osko in a manner that will or is likely to affect our ability to continue providing NPP and Osko to you or our other members;
  3. you breach any obligation under these NPP Terms which is capable of remedy and do not remedy that breach within 20 Business Days of receipt of a notice from us specifying the breach and requiring the breach to be remedied;
  4. you breach any obligation under these NPP Terms which is incapable of remedy;
  5. you suffer an Insolvency Event;
  6. CUA has any other reasonable ground for terminating your participation, and provides you with adequate notice prior to terminating your participation.

If your PayID has been suspended or terminated in accordance with this section, it may not be transferred or updated until it has been unlocked.

12.3 Other suspension or termination events

In addition to Section 12.2, we may immediately terminate and/or suspend your participation in NPP and Osko by notifying you if:

  1. our membership to the Scheme or our subscription to NPP and Osko is suspended, ceases or is cancelled (as the case may be) for any reason; or
  2. we have other reasonable grounds, as determined by us, for suspending your participation in NPP and Osko.
12.4 Consequences of termination

Termination or suspension of your right to use NPP and Osko does not:

  1. prejudice any claims either party may have against the other in respect of any then subsisting breaches of these NPP Terms; or
  2. otherwise affect the accrued rights or remedies of either party.
  1. We may change these NPP Terms or any documents referred to in these NPP Terms at any time by giving you at least 20 days written notice before such change takes effect.
  2. Unless a change under paragraph (1) is reasonably necessary to:
    1. comply with any law;
    2. accommodate changes in the operation of the BPAY Scheme or Osko;
    3. accommodate changes in our operations or systems; or
    4. comply with BPAY’s or our security policies and procedures,

You may terminate your participation in NPP or Osko by giving us written notice at any time before such change takes effect. Any such termination under this clause will take effect on the day before the date notified by us that the change takes effect.

  1. You can only register a PayID Type supported by us and you must satisfy us that you own or have the right to use the PayID. PayIDs owned by organisations cannot be registered to personal accounts.
  2. You can register a PayID for receiving NPP and Osko Payments through Digital Banking. By creating your PayID you consent to us recording your PayID and PayID Name and account details in the PayID Service to enable Payers to make NPP Payments to you and, to the extent that such recording and use constitutes a disclosure and use of personal information within the meaning of the Privacy Act 1988, you consent to that disclosure and use.
  3. When you create a PayID, we will either issue you a PayID Name or enable you to select your own PayID Name. We will not register a PayID Name that we consider could mislead or deceive a Payer, or that we otherwise deem inappropriate. You consent to us displaying your PayID name to Payers who send NPP Payments to you.
  4. Members are able to open more than one PayID for each account. You may, for example, activate two telephone numbers as PayIDs for receiving NPP and Osko Payments to your account;
  5. If your account is a joint account, you and each other joint account holder can open a unique PayID for the account;
  6. Once a PayID is opened and associated with your account, it may not be used in relation to any other account with us or an with any other financial institution (see below for transferring PayIDs between accounts);
  7. The PayID service does not support duplicate PayIDs. If you try to create a PayID for your account which is identical to another PayID in the service, you will receive an error message. You can contact us to discuss duplicate PayIDs. We cannot disclose the details of duplicate PayIDs;
  8. You can transfer your PayID to another account with us, or to an account at another financial institution through Digital Banking or by contacting us;
  9. A transfer of your PayID to another account with us will generally be effective immediately, unless we notify you otherwise;
  10. A transfer of your PayID to another financial institution is completed by that institution. Until the transfer is completed, NPP and Osko Payments to your PayID will be directed to your account with us. If the other financial institution does not complete the transfer, it will be deemed to be ineffective and your PayID will remain with your CUA account. You can try to transfer your PayID at any time;
  11. A locked PayID can not be transferred;
  12. To transfer a PayID that you created for an account with another financial institution to your account with us, you will need to contact that financial institution;
  13. You can close your PayID through Digital Banking;
  14. You must notify us immediately if you no longer own or have authority to use your PayID;
  15. We monitor PayID use to manage fraud. You acknowledge and consent to us locking your PayID if we reasonably suspect use of your PayID to procure NPP and Osko Payments fraudulently;
  16. Please contact us if your PayID has been locked and you wish to unlock it;
  17. We will ensure that your PayID and account details are accurately recorded in the PayID service;
  18. Only Organisations may use an ACN, ABN, as their PayID.

From time to time, we may need to provide to BPAY certain information regarding our members and their use of NPP and Osko, including for the purposes of monitoring and managing fraud relating to NPP and Osko. You consent to the inclusion of your name and any other details and information relating to you, in any reports we are required to provide to BPAY.

For the purposes of these NPP Terms, the following definitions apply:

Adjustment means a transaction initiated by us or you to adjust or reverse an NPP Payment which has already been cleared and settled.

BPAY means BPAY Pty Ltd (ABN 69 079 137 518), Level 1, 255 George Street, Sydney NSW 2000.

BPAY Scheme means the scheme operated by BPAY which governs the way in which we provide Osko to you.

Insolvency Event occurs in respect of a person if:

  1. it is (or states that it is) an insolvent under administration or insolvent (each as defined in the Corporations Act 2001 (Cth)); or
  2. it has had a Controller (as defined in the Corporations Act 2001 (Cth)) appointed, or is in liquidation, in provisional liquidation, under administration or wound up or has had a Receiver (as defined in the Corporations Act 2001 (Cth)) appointed to any part of its property; or
  3. it is subject to any arrangement, assignment, moratorium or composition, protected from creditors under any statute, or dissolved; or
  4. an application or order has been made, resolution passed, proposal put forward, or any other action taken, in each case in connection with that person, which is preparatory to or could result in any of (a), (b) or (c) above; or
  5. it is taken (under section 459F(1) of the Corporations Act 2001 (Cth)) to have failed to comply with a statutory demand; or
  6. it is the subject of an event described in section 459C(2)(b) or section 585 of the Corporations Act 2001 (Cth) (or it makes a statement from which a reasonable person would deduce it is so subject); or
  7. it is otherwise unable to pay its debts when they fall due; or
  8. something having a substantially similar effect to (a) to (g) happens in connection with that person under the law of any jurisdiction.

Organisation means any of the following persons:

  1. a natural person (i.e. an individual) acting in their capacity as a trustee, sole trader or partner of a partnership;
  2. a body corporate in its personal capacity or as a trustee;
  3. a government agency;
  4. an unincorporated body or association; or
  5. a firm or partnership.

Osko means the Osko payment service provided by BPAY.

NPP Terms means the Terms contained within the New Payment Platform (NPP) section of the General Information Terms and Conditions.

NPP Payment / Osko Payment / NPP and Osko Payment means a payment made by or on behalf of a Payer to a Payee using New Payment Platform infrastructure. Osko Payments are unique in that the industry is committed to processing 95% of these payments into the recipients account within 15 seconds, and 99% of transactions into accounts within one minute.

Payee means a member who uses NPP and Osko to receive NPP and Osko Payments.

Payer means a member who uses Osko to make NPP and Osko Payments or Adjustments and receive Payment Requests.

PayID is a unique account identifier used for NPP Payments.

PayID Name means the name that identifies a user of the PayID Service. People sending money using NPP Payments will see the recipients PayID Name before confirming the transaction.

PayID Service means the addressing service for sending and receiving NPP Payments.

PayID Type means a type of unique identifier used for NPP Payments. PayID Types include phone numbers, email addresses, and PayIDs representative of an organisation by ABN, name, product, campaign or region).

Payment Direction means a direction from a Payer to effect an NPP Payment or Adjustment.

Payment Request has the meaning given in clause 12.

Personal Information means personal information, as that term is defined in the Privacy Law that is provided to, or obtained or accessed by, us in the course of providing Osko to you.

Privacy Law means the Privacy Act 1988 (Cth) and any legislation which applies to you from time to time in force in Australia.

Service Provider means a person engaged by BPAY to provide goods or services to BPAY in connection with Osko.

Transaction means an NPP Payment, Adjustment and/or a Payment Request.