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Online Banking

 

See all your account details in one secure place with CUA Online Banking. All you need is your customer number and web access code (WAC) to log in and manage your everyday banking.

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About CUA Online Banking

Do your everyday banking online with CUA Online Banking, a fast, convenient and secure way to manage your money so you can spend more time doing the things you love.

You can access CUA Online Banking at cua.com.au – just click on the ‘Login’ button at the top right corner of the home page.

You can:

  • Check your balances
  • Pay bills and transfer money, including BPAY
  • View and edit scheduled bills
  • Access your eStatements at any time
  • Open everyday, savings and term deposit accounts
  • Activate your debit card
  • Receive bills directly to online banking with BPAY View
  • Set up SMS or email alerts on your accounts
  • Change your WAC
  • Update your personal details
  • Send and receive secure messages

To access

You’ll need your CUA customer number and web access code (WAC) to log on. If you don’t have a WAC, call us on 133 282 or drop into your local branch.

Stay Secure

To stay secure, always log into online banking from cua.com.au and use the ‘Login’ button in the top right corner of the home page.

If you enter an incorrect WAC several times, your account will be locked as a security measure. If this happens, just call us on 133 282.

If you’ve forgotten your WAC and it's not locked, you can use the ‘Forgotten your WAC’ option on the login page of CUA Online Banking. Once you’ve reset, you’ll be prompted to set a security question to increase the security of your account.

For up-to-date security tips to help protect you against internet banking fraud, regularly check here or follow us on Facebook

If you receive any communication which you believe is a hoax, please forward it to us at fraud.prevention@cua.com.au

Log out

To protect your banking details, make sure you always log out when you finish your online banking session. You’ll find the log out button in the top right corner of the screen.

Security codes

For added protection, a security code is required for some online banking transactions. It’s a six digit code sent to you by SMS or email (you can manage your preference on the ‘Personal details’ screen in CUA Online Banking).

You’ll need a security code to:

  • Set up a new payee or biller
  • Change your personal details
  • Set or change your security questions
  • Reset your WAC
  • Activate a new debit card

If you change your mobile number, remember to update your security code preference in CUA Online Banking. Or you can call us on 133 282 and we’ll update it for you.

Travelling overseas

If you’re overseas, we’re not able to send a security code to your Australian or international mobile phone number. You may want to update your security code preference to email before you head off.

See our FAQs for more on CUA Online Banking.