Financial hardship

Life is full of twists and challenges that can make it difficult to stay on top of your finances. If you’re experiencing difficulty with your finances or struggling to meet your loan repayments, there’s support available.

What is financial hardship?

Experiencing financial hardship could mean you’ve missed a loan repayment or think you might not be able to pay your next one. It can also just mean you’re worrying about money a lot, when you should be focussing on other things.

At some point in our lives, we all go through financial worry, and it can happen for lots of different reasons:

  • A change to your employment status
  • An accident or illness
  • A natural disaster, like a flood
  • A relationship ending
  • Other family issues

What should I do if I’m experiencing financial hardship?

Talk to us. Lots of people go through a hard time with their finances at one time or another, and our team is experienced in offering support.

The sooner you speak to us, the better. We’re here to listen to your situation and help, not to judge. We’ll discuss your options and help you find the best way to get back on track.

Call Us (07) 3552 4700
Monday-Friday 8:30am-5pm (AEDT)

Email us

Call Us (07) 3552 4700
Monday-Friday 8:30am-5pm (AEDT)

Email us

Financial counselling

If you need it, you can also get independent advice from the National Debt Helpline.

This is a free service with dedicated people in each state that will work with you to understand your circumstances and help with next steps.

Contact the National Debt Helpline on 1800 007 007 from anywhere in Australia.