Hoax Emails and Scams

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Fake websites and emails

How do I know if I’m looking at a hoax email or fake website, and what should I do?

Step 1: Check the email for tell-tale signs and don’t click on any attachments or links within the email

  • Is the email unsolicited / unexpected?
  • Does the email request any information from you, particularly login, financial or personal details?
  • Are there any spelling mistakes or evidence of poor English throughout the email?
  • Is there a sense of urgency or threat about the email?
  • Is the sender address unfamiliar or peculiar?

Step 2: Confirm the email legitimacy with the company concerned

If you’re still unsure, and feel you cannot ignore the email, get in touch with the company directly.  Don’t use the contact details provided in the email; source these from the company’s website.

The Australian Government’s Scamwatch website has examples of current hoax emails.

Step 3: Delete or report the email

If you think the email is a hoax, delete it straight away.  Don’t click on any attachments or links out of curiosity. Sometimes this can result in your device becoming infected with malicious software.

It’s important to note no financial institution, including CUA, will ever ask you to confirm your identity or supply your passwords via email.

If you ever receive a hoax email involving CUA, don’t follow any of the links. Take a screen shot of it and send it directly to us at fraud.prevention@cua.com.au.

If you’ve given out personal information regarding your account details, change your password on online banking immediately. If you’re unsure how to do this, or have any other queries, call us on 133 282 and we’ll assist you.

Where to get help if you have fallen for a scam

Visit the Scamwatch website for advice on what to do if you think you have fallen for a scam.