Connected Future


Connected Future - building digital and financial capability

Can you imagine life without access to digital?  A staggering 2.6 million Australians1 are not online, disadvantaging them socially and economically.

To tackle this challenge, CUA, Australian Red Cross and Infoxchange have formed a ground-breaking partnership called Connected Future. The program aims to enhance the digital and financial capability of vulnerable Australians and improve their financial wellbeing.

This collaboration is one of the many ways CUA is delivering on our vision to improve the financial wellbeing of our members and the community.

An Australian first collaboration

Connected Future leverages the collective expertise of Red Cross in connecting people who are isolated, Infoxchange in digital inclusion, and CUA in providing essential banking services and financial awareness skills to members.

Working together will create a more holistic training program that lifts financial comprehension skills and will be life-changing for many people. It’s also about creating deeper social and community connections to support the most isolated people, delivering new opportunities and providing more choices for them.

Developing skills to confidently manage money online

The Digital Springboard program currently offered by Infoxchange (in partnership with Google) will be significantly expanded over the coming year to include:

  • a financial education module;
  • an opportunity for all CUA team members to participate in a skilled volunteering program that delivers training to vulnerable groups; and
  • a co-design approach involving partners and community members to identify and develop innovative solutions that reach more digitally excluded Australians.


Media release: Delivering a Connected Future; through digital and financial capability (2 December 2019)

1. Australian Digital Inclusion Index 2019