Loan Repayment Insurance

The below information is for existing policy holders only.

How to make a claim Show content

There are two ways to claim. You can either:

Contact our Insurance Services team on (07) 3552 4289, Monday to Friday between 8.00am and 5.00pm AEST, to confirm your policy details and obtain a claim form;
or drop into your local CUA branch to arrange for a claim form to be sent to you.

We'll discuss the claims process with you and advise of any documents required to support your claim.

General Insurance Code of practice

Credicorp Insurance is committed to the principles of the General Insurance Code of Practice. This is a self-regulatory Code that aims to raise the standards of practice and service in the insurance industry by:

  • ensuring material is written as clearly as possible so that you, the consumer, can more easily comprehend the policy and associated documentation
  • improving training and supervision to ensure a high standard of people representing insurers
  • providing a pathway for effective claims handling and dispute resolution

Further information about the Code can be obtained from the Insurance Council of Australia at codeofpractice.com.au or from Credicorp Insurance Pty Ltd.

St Andrew’s Life has willingly adopted the Life Insurance Code of Practice. The Code has been designed to promote high standards of service to consumers, provide a benchmark of consistency within the industry and establish a framework for professional behaviour and responsibilities. It is designed to protect you, the consumer. Please refer to our website www.standrews.com.au if you would like more information on the Code.

Cancellation of Policy

You can request cancellation of your policy at any time. To cancel your policy please send a written request, signed by all parties on the policy to Credicorp Insurance. This can either be posted to us at GPO Box 100, Brisbane Qld 4001 or alternatively emailed to insurance@cua.com.au.

See important information below
Important information Important information Show content

Any advice contained on this website is general advice only and does not take into account your objectives, financial position or needs (your ‘circumstances’). Before making a decision about the product, please consider whether any advice is appropriate for your circumstances, as well as the relevant Product Disclosure Statement and Financial Services Guide.

Credicorp Insurance proudly supports the General Insurance Code of Practice. We continually strive to deliver great customer service and welcome your feedback. In the event you are not satisfied with our products or services, we have an internal dispute resolution process in place which is explained in our Credicorp Dispute Resolution brochure.

Policy terms, conditions, limits, exclusions and underwriting criteria apply. Credit Union Australia Limited, ABN 44 087 650 959 (CUA) AFSL No. 238317 arranges this insurance under a contract with the insurers.

The Accident and Illness and Involuntary unemployment component of this policy is issued by Credicorp Insurance Pty Ltd ABN 50 069 196 756, AFSL No. 238335 (Credicorp). Credicorp is a wholly owned subsidiary of CUA. CUA does not guarantee or otherwise support the obligations or performance of Credicorp or the products it offers. Neither CUA nor any of its other related companies guarantee the benefits payable under the insurance. All benefits are payable solely by the insurers.

The Life Insurance component is issued by St Andrew’s Life Insurance Pty Ltd (St Andrew’s Life) ABN 98 105 176 243, AFSL No. 281731.