Help is here. This section provides help if you are stuck or can't find what you are looking for. It also has the answers to the most frequently asked questions.
Dealing with the death of a loved one is hard enough, without making final arrangements for their banking and estate. Thankfully, help is at hand for deceased estates.
Your credit report
Comprehensive Credit Reporting will provide our members with a clearer picture of their credit history and we’re excited to be leading the mutual sector in adopting and implementing this industry wide change.
Help if you are stuck and answers to Frequently Asked Questions (FAQs).
Security and Fraud
Protect yourself against fraud.
CUA’s Public complaint management policy
We’re committed to making sure our customers have the best experience possible. Sometimes we don’t get it right and if this happens we’d like to hear from you. We welcome your feedback as it helps us improve the way we do things.
As a banking institution, CUA is required by law to annually remit any unclaimed moneys to the Australian Government. Before we do this, we attempt to notify the affected account holders in writing if we have a valid residential or postal address.
Find a Branch, Mobile Banker or ATM
Find your nearest CUA branch.
Supporting members impacted by COVID-19
If you are experiencing financial difficulties due to the COVID-19 situation, CUA has a Financial Assistance Package to help.
What should you do if you’re experiencing difficulty with your finances or struggling to meet your loan repayments?