Help is here. This section provides help if you are stuck or can't find what you are looking for. It also has the answers to the most frequently asked questions.

Your credit report

Comprehensive Credit Reporting will provide our members with a clearer picture of their credit history and we’re excited to be leading the mutual sector in adopting and implementing this industry wide change.


Help if you are stuck and answers to Frequently Asked Questions (FAQs).

Security and Fraud

Protect yourself against fraud.

CUA’s Public complaint management policy

We’re committed to making sure our customers have the best experience possible. Sometimes we don’t get it right and if this happens we’d like to hear from you. We welcome your feedback as it helps us improve the way we do things.

Unclaimed Money

As a banking institution, CUA is required by law to annually remit any unclaimed moneys to the Australian Government. Before we do this, we attempt to notify the affected account holders in writing if we have a valid residential or postal address.

Find a Branch or Mobile Banker

Find your nearest CUA branch.

Contact Us

Financial Stress

Anyone can experience financial stress

Losing a loved one

How to handle a deceased estate

Covid-19 support

Support if you’ve having financial stress due to Covid-19