NPP and PayID - how your money is secure

Female at home

Whenever a faster and simpler way to send money and make payments comes along, we rightly ask: ‘Is this secure?’

The New Payments Platform (NPP) and PayID enables faster payments between participating financial institutions, and offers a simpler alternative to remembering your BSB and account number. And just like all the digital banking services we offer, we’re committed to making NPP and PayID as secure as possible for CUA members. Let’s look at the different ways you’re protected.

A PayID can only be used to receive money

A PayID is a simpler way to identify your bank account so you don’t have to remember your BSB and account number. It can be your mobile number, email address or ABN (if you’re a business).

But just like your BSB and account number, your PayID can only be used to receive money.  It can never be used to take money from your account.

Only you can set up a PayID for your account

To be able to set up a PayID for your CUA account, a number of security steps are required:

  • You need to securely log in to CUA Online Banking.
  • When you choose a PayID for your account, you need to verify that you’re the owner of the details being used. For example, if it’s a mobile number or email address, you’ll need to enter a one-time password sent to that number or address.
  • No one else can set up a PayID on your behalf, or use your details to set up a PayID for their bank account. CUA can help you set up a PayID for your account, but only after confirming your identity and that you have the authority to create the PayID.

PayID makes payment errors less likely

When you make a payment to someone else’s PayID, you’ll be shown their name before you approve the payment. It means accidentally paying the wrong person will be much less likely.

Financial institutions across Australia are working together to make NPP safe

NPP is an industry-wide initiative, and financial institutions, including CUA, are working together to make it safe. We’re doing this by:

  • Using world-leading technology and data security standards
  • Monitoring the service 24 hours a day, seven days a week
  • Taking steps to stop suspicious payments
All participating banks will use the same service, called Osko, to deliver the fast payment feature of NPP. Osko has been set up by BPAY, which Australians have been using to make payments for over 20 years.

CUA will take further steps to protect your payments

Along with the industry wide protections, all payments made using NPP and PayID will be protected by CUA’s own fraud and security screening measures:

  • Secure log in using your member number and Web Access Code is required
  • When you pay someone new, a one-time password is required
  • Daily transfer limits are in place
  • All information is encrypted

We’ve also got lots more information available to help our members stay secure and protect themselves from fraud.

Learn more about NPP and PayID
Feb 28, 2018 | Found in: news,
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