Contact Us

What you can do in Online Banking

If you are a CUA member, you can securely complete the following online.

  • Update personal details
  • Check your balance
  • Activate your debit or credit card
  • Pay your bills
  • Access your eStatements anytime
  • Send and receive secure messages
  • Open new accounts
  • Manage PayIDs

Need further assistance?

Below is a list of helpful numbers to call for assistance.

Find a branch, mobile banker or CUA ATM

Chat banking when it suits you

As a CUA member, our iM CUA app lets you message your own CUA Personal Banker from anywhere, when it suits you.

It’s ideal if you can’t call us, get to a branch or just want to tick jobs off your to-do-list.

Download our iM CUA app today

Unexpected events

Giving our members options in difficult times.

Report unauthorised transactions

Call
1300 705 750

Mon to Sun
24 hour hotline

Lost or stolen cards

Login to Online Banking or call
133 282
+61 7 3552 4713 (International)

Mon - Fri: 8:00am - 8:00pm (AEDT)
Sat: 8:00am - 4:00pm (AEDT)

Out of hours 1800 648 027
+61 2 8299 9534 (International)

Banking & Insurance product enquiries

Have a question? We can help you with:

  • General enquiries
  • Products and Services
  • Health Insurance
  • New Payments Platform (NPP)
  • Meeting a financial planner

Enquiries and feedback

133 282
+61 7 3552 4713 (International)

Mon - Fri: 8:00am - 8:00pm (AEDT)
Sat: 8:00am - 4:00pm (AEDT)

For Credit Card & Personal Loans

1800 804 055

Mon - Fri: 8:00am - 8:00pm (AEDT)
Sat: 8:00am - 4:00pm (AEDT)

CUA Health Insurance

Call
1300 499 260
Fax: 1300 797 066

Existing member enquiries (Option 1)
Mon - Fri: 8:00am - 5:00pm (AEDT)

New policy enquiries (Option 2)
Mon - Fri: 8:00am - 5:00pm (AEDT)

Credit Union Australia Ltd
GPO Box 100
Brisbane QLD 4001