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Need to chat banking and insurance from anywhere, when it suits you?

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iM CUA – a CUA Personal Banker at your fingertips

iM CUA allows you to securely message the CUA Personal Banker of your choice from anywhere, when it suits you. With the iM CUA app you can enjoy a convenient way to bank including ordering cards, applying for products and getting your insurance sorted. It’s ideal for busy people who can’t get to a branch or call us during business hours, or just want to tick jobs off their to-do list.

ABIA Winner 2019 - Most innovative mutual - CUA
Finder Awards 2018 - Best online customer service winner
A real person who can really help

With the iM CUA app you can message a real person to help you with all things banking. Not only that, but you can chat to that same CUA Personal Banker each time. And, because you’re messaging when it suits you, there’s no need to take time out of your busy day to call up or call in to your local branch.

With the iM CUA app you can message a real person to help you with all things banking. Not only that, but you can chat to that same CUA Personal Banker each time. And, because you’re messaging when it suits you, there’s no need to take time out of your busy day to call up or call in to your local branch.

Easy. Secure. Convenient.

It couldn’t be easier to get the answers to your banking and insurance questions, thanks to the iM CUA app. You simply log in, then securely message your CUA Personal Banker for assistance.

It couldn’t be easier to get the answers to your banking and insurance questions, thanks to the iM CUA app. You simply log in, then securely message your CUA Personal Banker for assistance.

How the iM CUA app works

The iM CUA app is available to CUA Members and guests.
1. Download and install the iM CUA app
Visit the App Store or Google Play and search 'iM CUA'.
2. Login to your account
Once installed, login with your CUA Member Number and WAC (Web Access Code). Don’t know these? Contact our team on 1800 931 411.
3. Not a member yet? Login as guest
Create a guest account with your name, mobile number, email and a secure password. You’ll be sent a 6 digit code for your first log in.
4. Choose your CUA Personal Banker
Read the profiles and choose the CUA Personal Banker who’s a good match for you.
“I believe iM CUA will redefine what an awesome customer experience looks like in banking”

Ryan, Home Loan Specialist

Ryan, Home Loan Specialist

“I believe iM CUA will redefine what an awesome customer experience looks like in banking”

“I believe iM CUA will redefine what an awesome customer experience looks like in banking”

Ryan, Home Loan Specialist

Frequently asked questions

Please find answers to some of our most commonly asked questions

  • What is my CUA Member Number and WAC (Web Access Code) and where do I find them?

    If you are unsure of your Member Number. It can be found in ‘Settings/Personal details’ within CUA Mobile Banking. Your WAC (Web Access Code) is the alphanumeric passcode you use to access CUA Online or Mobile Banking. Still not sure? Contact the iM CUA team on 1800 931 411.

  • Is my information secure?

    Yes. All your information is protected, and your data is secure. Your messages are encrypted in transit and we use industry standard security protocols. We have invested in ensuring this is safe for our members and CUA.

  • Will this cost me anything?

    No. iM CUA is free to download and a complimentary service.

  • Is this app separate from my CUA Mobile Banking app?

    Yes, this app is separate from the existing CUA Mobile Banking app.