Switching to CUA

Want to know what makes CUA different?

The CUA difference goes far beyond the logo. Beyond the different names of the products and even beyond the friendly staff. What makes CUA different, is you.

Step 1

What’s the difference between CUA and my bank?

CUA doesn’t just have customers. We have members. When our profits go up, they don’t go towards funding some fat cat’s fifteenth fancy car. They go back to our customers in the form of better rates and lower fees. This has been the CUA difference since we laid roots in the 1940s. Today, CUA is Australia’s largest customer-owned banking provider.

  • Profits go to better rates and lower fees
  • Banking, finance, business and insurance together
  • Customer-owned
  • Highly awarded banking products
Quick questions
Unlike a banks which are run to profit shareholders, credit unions are owned by customers so profits go towards making financial products even more affordable.

Step 2

What does CUA offer?

CUA offers an extensive range of banking and insurance products to help streamline the ‘life admin’ factor for our customers. We understand that the amount of time it takes to look after your finances takes away from the time you get to spend with your family, friends or doing the things you want to do, so we’ve brought them all under one roof.

Our customers can enjoy even better rates in fees by packaging their products together.

Personal banking

  • Everyday accounts
  • Credit cards
  • Credit cards
  • Overdrafts


  • Savings accounts
  • Term deposits
  • Kids’ savings accounts


  • Home and contents insurance
  • Car insurance
  • Travel insurance
  • Health insurance


  • Travel insurance
  • Travel cards
  • Foreign currency
  • Overseas money transfers


  • Home loans
  • Personal loans

Business Banking

  • Business accounts
  • Commercial loans
  • Commercial overdraft
  • Vehicle and equipment finance
Fast FAQ

We make switching as simple as possible. We’ll work with to create a plan of attack, and in some cases, CUA can even break the news to your old provider for you.

We can help you to look at any regular payments that come out of your account (like gym memberships and phone bills) as well as payments in (like your salary) and help you switch them over to your new CUA account. We always suggest you leave some money in your old account for a month after making the switch, just in case there’s any issues though.

Step 3

How do I switch to CUA?

Switching to CUA is easy, and there are a number of ways you can do it. If you like, you can make an appointment for a mobile banking specialist to come to you. Together, you can take a look at everything you have and talk about where you want to go and create a customised solution. You can also do this by visiting a CUA branch or by giving us a call. Or, you might prefer to do it all online yourself.

What do I need?

Depending on what financial products you’re looking at, what you need may vary. But as a good start, have handy:

  • Information on your current products
  • An idea of where you want to go
  • A couple of forms of ID
  • Your last few payslips
What’s what?
We recommend setting aside [X hours] if you’re meeting with one of our banking specialists.

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