Contact Us

What you can do in Online Banking

If you are a CUA member, you can securely complete the following online.

  • Update personal details
  • Check your balance
  • Activate your debit or credit card
  • Pay your bills
Online Banking Login
  • Access your eStatements anytime
  • Send and recieve secure messages
  • Open new accounts
  • Manage PayIDs
Forgot your WAC

What you can do in Online Banking

If you are a CUA member, you can securely complete the following online.

  • Update personal details
  • Check your balance
  • Activate your debit or credit card
  • Pay your bills
  • Access your eStatements anytime
  • Send and recieve secure messages
  • Open new accounts
  • Manage PayIDs
Online Banking Login
Forgot your WAC

Need further assistance? Give us a call

Below is a list of helpful numbers to call for assistance.

Need further assistance? Give us a call

Below is a list of helpful numbers to call for assistance.

Compliments and Complaints

Tell us about your experience with CUA

  • Share a compliment
  • Make a suggestion
  • Send a note to the CEO
  • Contact the company secretary
  • Make a complaint

Report unauthorised transactions

Call
1300 705 750

Mon to Sun
24 hour hotline

Lost or stolen cards

Call us
1300 226 528
+61 7 3552 4713 (International)

Mon - Fri: 8:00am - 8:00pm (AEDT)
Sat - Sun: 8:00am - 4:00pm (AEDT)

Out of hours 1800 648 027
+61 7 8299 9534 (International)

Banking & Insurance product enquiries

Have a question? We can help you with:

  • General enquiries
  • Products and Services
  • Health Insurance
  • New Payments Platform (NPP)
  • Meeting a financial planner

General enquiries

Call
133 282
+61 7 3552 4713 (International)

Mon - Fri: 8:00am - 8:00pm (AEDT)
Sat - Sun: 8:00am - 4:00pm (AEDT)

CUA Health Insurance

Call
1300 499 260
Fax: 1300 797 066

Mon - Fri: 7:30am - 5:00pm AEST

Credit Union Australia Limited
GPO Box 100
Brisbane QLD 4001