Contact Us

What you can do in Online Banking

If you are a CUA member, you can securely complete the following online.

  • Update personal details
  • Check your balance
  • Activate your debit or credit card
  • Pay your bills
  • Access your eStatements anytime
  • Send and receive secure messages
  • Open new accounts
  • Manage PayIDs

Need further assistance?

Below is a list of helpful numbers to call for assistance.

Find a branch, mobile banker or CUA ATM

Chat banking when it suits you

As a CUA member, our iM CUA app lets you message your own CUA Personal Banker from anywhere, when it suits you.

It’s ideal if you can’t call us, get to a branch or just want to tick jobs off your to-do-list.

Download our iM CUA app today

Compliments and Complaints

Tell us about your experience with CUA

  • Share a compliment
  • Make a suggestion
  • Send a note to the CEO
  • Contact the company secretary
  • Submit a complaint

Report unauthorised transactions

1300 705 750

Mon to Sun
24 hour hotline

Lost or stolen cards

Call us
133 282
+61 7 3552 4713 (International)

Mon - Fri: 8:00am - 8:00pm (AEST)
Sat: 8:00am - 4:00pm (AEST)

Out of hours 1800 648 027
+61 2 8299 9534 (International)

Banking & Insurance product enquiries

Have a question? We can help you with:

  • General enquiries
  • Products and Services
  • Health Insurance
  • New Payments Platform (NPP)
  • Meeting a financial planner

General enquiries

133 282
+61 7 3552 4713 (International)

Mon - Fri: 8:00am - 8:00pm (AEST)
Sat: 8:00am - 4:00pm (AEST)

CUA Health Insurance

1300 499 260
Fax: 1300 797 066

Existing member enquiries (Option 1)
Mon - Fri: 8:00am - 5:00pm (AEST)

New policy enquiries (Option 2)
Mon - Fri: 8:00am - 6:00pm (AEST)

Credit Union Australia Ltd
GPO Box 100
Brisbane QLD 4001